Contact information

Contact Us


We'd love to hear from you.

Whether you have a question about an order, need help choosing the right product, or just want to share a photo of your pet — we're here.

Get in Touch

📧 contact@truematepet.com

We aim to respond to all enquiries within 1–2 business days.

When contacting us about an order, please include:

  • Your full name
  • Your order number
  • A brief description of your enquiry

This helps us sort things out for you as quickly as possible.

What can we help with?

Orders · Shipping · Returns · Product questions · Partnerships · Anything else