Terms of service

Terms of Service

Overview

This website is operated by TrueMate Pet. Throughout this site, "we", "us" and "our" refer to TrueMate Pet. By visiting our website and/or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our site. If you don't agree, please don't access or use our services.

Using Our Website

By using this website, you confirm that:

  • You are at least the age of majority in your place of residence
  • You won't use our products for any unlawful or unauthorised purpose
  • You'll comply with all applicable laws and regulations

Any breach of these Terms may result in immediate termination of your access to our services.

Products

We do our best to display accurate product descriptions, images, and information. That said:

  • Colours may vary depending on your device settings
  • Packaging may differ slightly from images shown
  • We don't guarantee that all content will always be error-free

We reserve the right to correct any errors or omissions at any time without prior notice.

Pricing and Availability

Prices are displayed in the currency applicable to your region. We reserve the right to change prices or product availability at any time without notice.

Orders

We reserve the right to refuse, limit, or cancel any order, including cases involving suspected fraud, pricing errors, availability issues, or incorrect customer information. If we cancel an order after payment has been received, a full refund will be issued.

Shipping

Delivery estimates are guidelines only — not guaranteed dates. Delays can occasionally occur due to carrier disruptions, weather conditions, public holidays, or other circumstances outside our control. We're not responsible for delays caused by third-party carriers.

Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy. Please review it before making a purchase.

Intellectual Property

All content on this website — including logos, branding, images, product descriptions, graphics, text, and design — is the property of TrueMate Pet or its licensors. Nothing may be copied, reproduced, distributed, or used without prior written permission.

Third-Party Links

Our website may link to third-party websites or services. We're not responsible for their content, privacy practices, or actions.

Limitation of Liability

To the maximum extent permitted by applicable law, TrueMate Pet is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services. Nothing in these Terms excludes any rights that cannot be excluded under the consumer protection laws applicable in your region.

Your Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to you under the consumer protection laws applicable in your region.

Privacy

Your use of our website is also governed by our Privacy Policy. Please review it for information on how we collect, use, and protect your personal data.

Changes to These Terms

We may update these Terms at any time. Changes take effect immediately upon publication. Your continued use of the website means you accept the updated Terms.

Questions?

Reach us at contact@truematepet.com — we aim to respond within 1–2 business days.